This post is part of the series The Disney Basics of Web Development
Other posts in this series:
- The Disney Basics of Web Development (Current)
- The Disney Basics of Web Development: A Positive Image and Energy
- The Disney Basics of Web Development: I am courteous and respectful to all guests, including children
Early on in my professional life, like a lot of people that live in Central Florida, I worked at the Walt Disney World resort. Specifically, I was a ride operator at Big Thunder Mountain. It wasn’t the best job in the world, but I had a lot of fun. I also made some great friends, and, most importantly, learned a ton about customer service. Since my time at Disney, I’ve been able to apply the Disney Basics of customer service countless times, especially in my web development career. Now it’s time to share those lessons.
The Disney Basics
The core of my Disney customer service training comes from the Disney Basics, the system of customer service basics that we were taught as Disney cast members (employees) at the time. The Basics have evolved over time and have no doubt been changed and updated since my tenure with The Mouse, but the principals still ring true for me and I hope they will for you as well.
Here are the four Basics:
- I project a positive image and energy.
- I am courteous and respectful to all Guests, including Children.
- I stay in character and play the part.
- I go above and beyond.
When you look at that list, a lot of it may seem obvious. Some of it, especially that last one, may seem ridiculous for the tech world. I used to think so too, particularly when I first started out at Disney. Going above and beyond all the time seemed not only difficult, but like an impossible standard. That’s something we’ll touch on later in this series, but suffice to say I could not have been more wrong.
Applying the Basics
Applying these Basics is surprisingly easy, especially in the tech world. We’ll be going into each of them with more detail in the subsequent articles of this series. We’ll also discuss how to apply each of the Basics in your daily web development work to make you a more effective freelancer and better salesperson.
Continue reading this series:
The Disney Basics of Web Development: A Positive Image and Energy